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At Autowash Express we would like to make your visit a pleasurable
experience. To help achieve our goal of total customer satisfaction,
here are some answers to our customers most Frequently Asked
Questions. If you have a question you would like answered
that is not listed here, please let us know.
General Service Questions:
What can't you wash?
Will my exterior mirrors be okay?
Is a recently painted vehicle okay?
Will my alloy wheels be okay?
Is a cracked window a problem?
Are valuables in my vehicle okay?
Will my license plate be okay?
Can you wash pickup trucks?
Can you wash my convertible?
Will my antenna be okay?
Will my custom wheels be okay?
Will my bugshield be okay?
Can you remove pet hair from the interior?
What does Express mean?
What Else You Should Know:
Where is the Six Forks Rd. location entrance?
Where is the Signett Dr. location entrance?
How do I get started when I arrive?
When do I get out of my vehicle?
Will you clean the inside too?
How much time will a wash take?
Can I use a credit card or ATM card?
Is Autowash Touchless or Brushless?
Are your cleaning products safe?
How can I save money?
Will the wash remove disc brake dust?
Vehicle Finish Questions:
Will my vehicle shine if it is waxed?
Why does the rubber, vinyl, or plastic look dull?
Will the wash remove egg, overspray, or bird droppings?
Will the wash remove road tar or tree sap?
What can't you wash?
Autowash Express can wash most passenger cars, vans, SUVs
and trucks up to 88 inches tall. In our Wash Tunnel, we cannot
wash trucks with dual wheels, trucks or vans with any exterior
racks, cars, or trucks with wheels that exceed 12.5 inches
wide. However, we can wash ALL of these by hand!
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Will my exterior mirrors be okay?
Yes. Factory installed exterior mirrors are completely safe as long as they are in proper working order and do not have any pre-existing damage.
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Is a recently painted vehicle okay?
Yes. All of the materials that touch the surface of your paint
are cloth and the wash solutions are mild so newly painted
surfaces are safe. However, your paint surface MUST be cured
properly before washing, so consult your paint and body shop
for applicable curing times before you bring it in. The paint
surface on newly purchased vehicles is fully cured before
delivery to you. Ask about our outstanding Paint Protection
System to keep it looking new.
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Will my alloy wheels be okay?
Yes. Most manufacturers of factory-installed polished aluminum wheels recommend that you do not use cleaning solutions that contain any acids, which can stain them. Autowash Express does not use any acid or acid-based cleaning solutions on the wheels or any part of the car.
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Is a cracked window a problem?
Whenever the integrity of a glass surface, such as a windshield,
is compromised (weakened or changed) by small cracks, rock
chips - even very small ones - it becomes more susceptible
to changes in temperatures. It is usually very safe to wash
your vehicle with such imperfections in your windshield, but
the cracks and chips can expand from the change in temperature
during the wash process. We recommend repairing or replacing
damaged windshields immediately. Autowash Express is not responsible
for repair or replacement of windshields with pre-existing
damage of any kind.
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Are valuables in my vehicle okay?
Autowash Express is not responsible for ANY valuables left in your vehicle while on our premises, during the wash process or not. If you are concerned about anything that is left in your vehicle, please remove it before turning it over to our employees.
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Will my license plate be okay?
Yes, as long they are in good condition, affixed properly, all of the screws are firmly tightened and do not have any pre-existing damage or wear. We are not responsible for after-market plastic license plate covers or frames.
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Can you wash pickup trucks?
Yes, except we cannot wash any trucks with dual-wheel axles or with any external racks or hangers that can impede the wash process. Side step rails are usually okay, but are subject to inspection prior to entering our wash tunnel. This is for the safety of your vehicle and our equipment. However, we can wash ALL of these by hand!
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Can you wash my convertible?
Yes, please make sure the roof is latched properly! Autowash Express is not responsible for any damages done due to an improperly latched roof.
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Will my antenna be okay?
Yes, factory installed antennas are safe provided they are
affixed properly and are in good working condition. We ask
our customers to remove any after-market antennas, such as,
Cell Phone, or CB phone antennas before washing the car.
Important Notice: We are not responsible for damage to power antennas that do not retract. Please make sure your power antenna is working properly and retracts completely before allowing the car to be washed. Our wash attendants are not responsible for turning ignition and / or radios off to retract the antennas.
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Will my custom wheels be okay?
Autowash Express is not responsible for damage caused to custom wheels or wheel covers. If you have any concerns about your wheels consult one of our managers prior to washing your vehicle.
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Will my bugshield be okay?
Unfortunately we cannot be responsible for after-market products
that are made of plastic. We wash virtually hundreds of vehicles
with bugshields without incident; however, these products
are extremely subject to hard-to-detect stress cracks and
chips, especially near or around the installation hardware.
Also, many are made of low-grade plastics that deteriorate
quickly and damage too easily. We recommend "Lexan" bugshields
which are extremely durable, long-lasting, and virtually indestructible
if installed by a professional shop.
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Can you remove pet hair from the interior?
Many of our wash packages include vacuuming carpets, mats
and interior cleaning. Our attendants make every effort to
remove as much dog hair as possible; however, dog hair is
especially difficult to remove from fabric seats, carpets
and mats. We have Special Services available to remove dog
hair and other elements from headliners, seating, door panels
etc. See our Detail Services
for information and pricing.
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What does Express mean?
To us, Express means Fast service while still maintaining
the top quality service you'll come to expect from Autowash.
Our dedicated attendants and managers work diligently to limit
our customer's waiting time. Please be patient, we cannot
control the number of vehicles that show up at any given time.
We take our business and especially Customer Service very
seriously and are always looking for ways to improve our speed
and quality . . . Our Customers are #1!
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Where is the Six Forks Rd. location entrance?
The entrance to our Six Forks Road location is on Six Forks Road. Access is excellent from either northbound or southbound. This is the same entrance as the Harvest Oaks Shopping Center. Check out the map found on our Six Forks Road Location page. Watch for the Big Yellow Canopy!
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Where is the Signett Dr. location entrance?
The entrance to our Signett Drive wash is Westbound on Millbrook
Road, about 1000 feet west of Capital Blvd. You can also enter from
Signett Drive, off of Green Rd., just south of Spring Forest.
Check out the map on our Signett
Drive Location page. Watch for the Big Yellow Canopy!
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How do I get started when I arrive?
Enter the driveway lane marked WASH & STOP at the designated STOP SIGN. You will be greeted by one of our Sales Associates who will explain our cost saving Wash Packages. After you have placed your order, and receive your White Wash Ticket follow a few simple procedures and proceed inside to pay for your wash.
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When do I get out of my vehicle?
Follow these procedures:
- Place vehicle in park position.
- Retract power antenna (Radio Off).
- Turn engine off.
- Close windows & sun roofs.
- Remove any valuables.
- Leave your keys in the ignition.
- Inspect your vehicle before you turn it over to our wash attendant.
- Take your white wash ticket inside to our cashier.
- After you pay, keep the new white receipt - this is your claim check.
- When your vehicle is ready, present the paid receipt to the attendant.
- Inspect your vehicle & drive away in your sparkling clean vehicle.
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Will you clean the inside too?
The interior of your vehicle will be vacuumed clean with all
of our Package Washes, with the exception of the Exterior
only Wash. Please refer to the description of services for
each Wash Package to insure
your expectations are correct for services you have requested.
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How much time will a wash take?
The average time for a car wash is 15 - 20 minutes during
normal periods and 20 - 25 minutes during peak periods. Though
these are averages, our goal at Autowash Express is to minimize
our customer's wait while providing a first class full service
wash. "Express" means fast, but also "Top Quality". So if
we take a minute or two longer, please be patient. We are
just trying to provide the kind of quality everyone has come
to expect from Autowash Express.
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Can I use a credit card or ATM card?
Autowash Express accepts, Cash, ATM (from one of the four Major Banks), VISA, MASTERCARD, AMERICAN EXPRESS, & DISCOVER credit cards.
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Is Autowash Touchless or Brushless?
Autowash Express provides a trademarked Softouch Quality wash.
What this means is the materials used in our wash tunnel that
touch your vehicle's finish, are Cloth. We have proved over
the years that this is the safest and most efficient method
to clean your vehicle.
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Are your cleaning products safe?
Yes. The cleaning solutions and products that we use at Autowash
Express are safe and approved by nearly all of the new car
manufacturers across the globe. We do not use any caustic
or acid-based chemicals. We use only gentle shampoos, liquid
waxes, and protectants that are computer-controlled to monitor
application solutions. They are applied with gentle mixtures
of low pressure air and small amounts of conditioned water,
providing a soft but extremely effective wash process. In
our opinion, there is not a safer or more effective method
for automated car washing systems. Our 10 year track record
proves it!
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How can I save money?
Wow, can we help you there! We have several value-packed Wash Packages that offer BIG savings. Most of our packages include interior and exterior cleaning, bundled with lots of extras that will give you a great choice of services. Visit our services page for details and pricing. Also visit our special offers page for great coupons, discounts and packages.
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Will the wash remove
disc brake dust?
Yes, most of our wash packages include having the wheels cleaned
and most of the brake dust will come off. However, we need
to define "Wheel Cleaning". Certain wash packages include
the application of a safe, non-acid based wheel cleaning solution
sprayed on and pressure rinsed prior to the wash process.
Though this does a really great job, brake dust that has accumulated
and been left on for a long period of time can be extremely
hard to remove. Many vehicles (BMW, SAAB and Volvo as examples)
have particularly tough brake dust residue to remove. If your
wheels have brake dust that will not come off in this initial
process, we have a definitive Wheel Cleaning Service that
will usually take care of it. (Note: In some cases brake dust
will "STAIN" alloy and steel wheels if left on too long. We
cannot guarantee that stained wheels can be completely cleaned).
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Will my vehicle shine if it is waxed?
YES, if your vehicle's finish is in good condition, our wax
services can make it shine. However, if your finish is dull,
streaked and "spotty", then more than likely the paint has
begun to oxidize. This occurs when the paint ages and deteriorates
from exposure to sunlight, heat, road oils, and other contaminants.
This process can be slowed down by washing your vehicle often
by a professional car wash and applying a coat of good quality
wax at least once a year. If the finish has already begun
the oxidation process, a professionally applied (buffing)
cleaning-polishing compound can remove most of the damage
and then a coat of wax will usually render a glossy shine.
Visit Autowash Express' Detail Center for an estimate. You'll
be amazed at what we can do! A professional detail will increase
the value of your vehicle as well as making it look great!
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Why does the rubber, vinyl, or plastic look dull?
The exterior rubber, vinyl, and plastic deteriorate much the
same as the paint surface and in some cases at a faster rate.
We recommend frequent cleaning and applying a high quality
protectant to shield it from the elements. Autowash Express
has just the service to either correct or improve the condition
and protect it. Check out our detail
services page for Exterior Dressing (may be included in
some Detail Services Packages).
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Will the wash remove egg, overspray, or bird droppings?
Usually not unless you get to the car wash before it dries.
If it occurs, flush as soon as possible with water. Egg is
highly corrosive and MUST be removed immediately. Corrosion
damage to your finish begins almost immediately. If it has
dried, get to our Detail Center as soon as possible and speak
to one of our professionals. Bird droppings are also very
harmful and must be removed quickly before they damage your
finish. Left on too long, they can result in permanent damage.
Overspray from paints or other chemicals may come off in the
wash, depending on how long they have been present. If the
overspray does not come off in the wash, our Detail Center
can assist you in removing it. Stop by and have one of our
Professional Detailers give you an estimate. The longer it
is left on, the harder it is to remove.
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Will the wash remove road tar or tree sap?
Usually not. There are specific products for removing these pesky elements. Some road tar will come off in the wash and we try to get as much off as possible. However, if it is extreme, our Detail Center can give you an estimate for removal.
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